A Significant Step in Our Journey
We’re excited to share a significant moment in our journey: PhoneBox now operates under its own network.
This milestone represents an important step toward:
- Greater independence
- Enhanced reliability
- A stronger service foundation for our customers in Canada
One thing remains unchanged: We are still powered by TELUS, ensuring the trusted national coverage that customers know and rely on.
A Refreshed Brand for a New Chapter
You will also notice:
- A refreshed brand identity
- An updated website with an improved user experience
These updates reflect our growth while keeping everything familiar, simple, and user-friendly. Whether customers are exploring plans, activating SIM or eSIM, or seeking support, the experience remains clear and welcoming.
A Seamless Transition Built With Care
This transition has been planned and built with attention to detail from start to finish. Our focus is to ensure that the process feels seamless:
- From the moment someone prepares to arrive in Canada
- To the moment they settle in and stay connected
Every part of the journey has been designed to remain smooth, reliable, and easy.
What Stays the Same: Our Commitment
Even with a new network structure and a refreshed look, our mission remains unchanged. We remain committed to reliability, transparency, and delivering a strong customer experience. Our goal is to continue offering accessible plans that support newcomers, students, workers, and travelers in Canada. This strengthened network foundation enhances our ability to provide the high-quality service that our customers expect.
Thank you for joining us in this important milestone.
Together, we are building a stronger, more connected future.
Kat